Shipping and Refund Policy

We aim to dispatch all orders within 24 hours of them being placed. Our courier service can only deliver to street addresses, therefore deliveries to PO boxes will be made via Australia Post. 

Postage and Handling

AUSTRALIA

We offer free shipping on all orders within Australia.  

INTERNATIONAL

Please choose the appropriate rate for your Country from the International Rate Chart.  

Manuka Honey is classified as a food and sometimes requires an Importing Licence to pass through Customs. To check if we can deliver to your area, please email info@naturesgold.global prior to ordering.

Overseas orders may be subject to import duties, certification, tax (such as VAT) and customs processing fees in your country. If you are unsure about additional importing fees, contact your local customs or postal authority. All additional fees are the responsibility of the purchaser.

Unconditional Money Back Guarantee

Nature's Gold skin care products are fully backed by our unconditional 30 day satisfaction guarantee. No questions and no hassles.

If for any reason whatsoever you are not 100% satisfied with your product, simply return the empty container or unused portion to us within 30 days of purchase for your money back. If you prefer, we can replace your product with another from our skin care range worth approximately the same value.

Currently, there are possible delays in freight deliveries.  We do our best to despatch on the day of the order but once the order has left our warehouse, it is out of our control. You will receive a tracking no. and you can track your order.  

Non delivery of an order

In regards to an order not being delivered for any reason where Nature's Gold is not at fault, the shipping cost will not be refunded. If an order has not been delivered due to an error on Nature's Gold part, we will refund the full shipping cost.